🔒 Privacy Policy – Lovenapoo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Lovenapoo, we value your trust and are dedicated to protecting your privacy. This Privacy Policy explains in clear detail how we collect, use, store, and protect your personal information whenever you visit our website 🌐 https://lovenapoo.com, make a purchase, or interact with our services.

Our aim is to ensure that your personal data remains secure, confidential, and only used for legitimate purposes in accordance with applicable data protection laws, including the UK GDPR.

📋 1. Information We Collect

When you browse our site, place an order, or engage with us, we may collect the following information:

  • 👤 Personal Identification Details – Full name, email address, phone number.

  • 📦 Order & Shipping Information – Billing address, delivery address, order preferences.

  • 💳 Payment Information – Securely processed via trusted third-party payment gateways (we do not store your full card details).

  • 📜 Order History – Previous purchases, product preferences, and related transactions.

  • 💻 Technical Data – IP address, browser type, operating system, device type, and site usage analytics.

🎯 2. How We Use Your Data

We use your personal data to:

  • 🛒 Process Orders – Fulfil, package, and deliver your purchases quickly and accurately.

  • 🌐 Enhance Website Performance – Monitor site performance, fix technical issues, and improve navigation.

  • 💌 Marketing & Updates – Send promotional emails, product updates, and personalised offers (only if you have given consent).

  • 📊 Analytics & Insights – Analyse purchase patterns to improve our product range and services.

  • 📑 Legal & Compliance – Fulfil obligations under tax, accounting, and regulatory requirements.

🤝 3. Data Sharing

We do not sell, rent, or trade your personal information. We only share it with trusted third parties when necessary to provide our services:

  • 💳 Payment Processors – e.g., Stripe, PayPal for secure payment handling.

  • 🚚 Logistics & Delivery Services – To ship your order safely and on time.

  • 📧 Email Marketing Platforms – To send newsletters and updates (only if you opt in).

All partners are contractually obligated to protect your data and comply with relevant privacy laws.

🛡 4. Your Privacy Rights

Under data protection regulations, you have the right to:

  • 📂 Access Your Data – Request a copy of the information we hold about you.

  • ✏ Update Your Information – Correct inaccuracies or update details at any time.

  • ❌ Request Deletion – Ask for your data to be erased, where legally permissible.

  • 🚫 Restrict Processing – Limit certain uses of your data if you wish.

  • 📭 Opt Out of Marketing – Unsubscribe from promotional emails at any time via the link provided in our messages.

To exercise these rights, please contact us directly using the details below.

🔐 5. Data Security

We take your security seriously and use multiple safeguards to protect your information:

  • SSL encryption on all website transactions.

  • Secure servers with restricted access.

  • Regular system monitoring to detect and prevent breaches.

  • Limited internal access to sensitive information, granted only to authorised staff.

🍪 6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience and navigation.

  • Remember your preferences and cart contents.

  • Analyse traffic and performance for continuous improvement.

You can manage or disable cookies via your browser settings. Please note, disabling cookies may affect some site functionalities.

🔄 7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, laws, or industry practices. The latest version will always be available on our website with an updated effective date.

📞 8. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to us:

💡 Tip: To better understand how your data is handled across all stages of your shopping journey, we recommend reviewing this Privacy Policy alongside our Sales Policy, Refund & Returns Policy, and Shipping Policy.