Payment Policy for LoveNapo

Effective Date: January 6, 2025

At LoveNapo, we aim to make your shopping experience seamless, secure, and convenient. This Payment Policy outlines the methods of payment we accept, payment processing, and related terms for all transactions conducted on our Website, www.lovenapoo.com. By placing an order, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to provide you with flexibility and convenience when making a purchase. The payment methods we currently accept are:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed through secure and trusted payment gateways to ensure the safety of your financial data.

2. Payment Authorization

By submitting your payment details, you authorize LoveNapo to charge the total amount of your order, including taxes, shipping fees, and any applicable discounts, to the payment method you provided during checkout. Payment will be processed at the time you place your order. You are responsible for ensuring that the payment method you provide is valid, up-to-date, and has sufficient funds for completing the transaction.

3. Currency

All prices on our website are listed in U.S. dollars (USD). If your payment method is in another currency, your payment processor or card issuer may convert the transaction into your local currency. LoveNapo is not responsible for any exchange rate fees or other charges incurred by the payment processor.

4. Payment Processing

We use trusted third-party payment processors to securely handle all financial transactions. When you submit your payment information, it is transmitted directly to the payment processor, where it is encrypted and securely processed. Your card details are never stored by LoveNapo, and we comply with all relevant data protection and privacy laws.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing a summary of your order, including the purchased items, prices, taxes, shipping information, and an estimated delivery date. Please note that receiving the order confirmation does not mean your order has been shipped. It simply confirms that your payment was successfully processed and your order is being prepared for shipment.

6. Payment Declines

If your payment is declined for any reason (e.g., insufficient funds, expired card, or payment authorization failure), we will notify you promptly. You will have the opportunity to update your payment details or choose an alternative payment method to complete your purchase. If we do not receive valid payment details within a reasonable timeframe, your order may be canceled.

7. Fraud Prevention

LoveNapo employs various fraud detection and prevention measures to protect against unauthorized or fraudulent transactions. This may include verifying your billing address, card information, and other relevant details before processing your order. If we suspect fraudulent activity, we reserve the right to cancel the transaction, request additional verification, or decline the order entirely.

8. Payment Errors

In the unlikely event of a processing error or overcharge, we will correct the issue promptly. If you notice any discrepancies or issues with your payment, please contact our customer service team at info@lovenapoo.com as soon as possible so we can resolve the matter.

9. Security and Privacy

Your privacy and security are important to us. We use industry-standard encryption technologies to protect your personal and financial data during transactions. All payment processing is handled by trusted third-party payment processors, and we follow strict data protection practices to safeguard your information.

For additional information on how we handle your personal data, please review our Privacy Policy.

10. Billing Address

During checkout, you will be asked to provide a billing address that corresponds with the payment method used. This information is necessary to verify your payment and prevent fraudulent activity. Please ensure the billing address you enter is accurate and matches the one on file with your bank or payment provider.

11. Sales Tax

Sales tax will be applied to orders based on the shipping address and the applicable tax rate in the destination state. The total sales tax amount will be calculated and displayed during checkout before you confirm your purchase.

12. Payment Disputes

If you dispute a payment, please contact us within 30 days of the transaction date to resolve the issue. We will work with you to address any concerns and, if necessary, initiate the process of issuing a refund.

13. Refunds

Refunds will be issued according to our Refund and Returns Policy. Once we approve a return or cancellation request, we will process a refund to the original payment method used. Please note that refunds may take several business days to reflect in your account, depending on the processing times of your payment provider.

14. Modifications to Payment Policy

LoveNapo reserves the right to modify or update this Payment Policy at any time. Any changes to the policy will be posted on our Website, and the revised policy will become effective immediately upon posting. Please review the Payment Policy periodically for any updates.

15. Contact Us

If you have any questions or concerns regarding payments, please feel free to contact us:

LoveNapo
Street: 2521 Glenwood Ct, New Albany, Indiana, United States
Phone: (502) 380-1621
Email: info@lovenapoo.com
Website: www.lovenapoo.com

Thank you for shopping with LoveNapo! We appreciate your business and are committed to providing you with a seamless and secure payment experience.