Sales Policy for LoveNapo

Effective Date: January 6, 2025

At LoveNapo, we are committed to providing our customers with premium quality footwear and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions that apply to all purchases made through our website, www.lovenapoo.com. By placing an order with us, you agree to the terms outlined in this policy.

1. Product Availability

All products offered for sale on our website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice. In the event that an item you ordered becomes unavailable, we will notify you as soon as possible. You will have the option to choose an alternative item or receive a full refund for the unavailable item.

2. Pricing

All prices listed on our website are in U.S. dollars (USD) unless stated otherwise. Prices are subject to change without notice, but any price changes will not affect orders that have already been processed. We strive to provide accurate pricing; however, if we find an error in pricing after your order is placed, we will contact you to confirm the correct price before processing the order. LoveNapo reserves the right to correct any pricing errors.

3. Sales Tax

Sales tax will be applied to orders based on the shipping address and the applicable tax rate in the destination state. The final tax amount will be calculated and displayed during checkout before you confirm your purchase.

4. Order Confirmation

Once you place an order with us, you will receive an order confirmation via email, which will include a summary of the items purchased, pricing, and shipping details. This confirmation email is not an acceptance of your order but rather a receipt of your order request.

Please note that we reserve the right to cancel any order due to reasons such as:

  • Payment processing issues
  • Incorrect or invalid shipping information
  • Fraudulent activity
  • Product unavailability

If we cancel your order, we will notify you promptly and issue a full refund if payment has already been processed.

5. Payment Methods

We accept a variety of payment methods, including but not limited to:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay

Payment will be processed at the time of checkout. By submitting your payment details, you authorize LoveNapo to charge the payment method you provided for the total amount of your order, including any applicable taxes and shipping charges.

6. Shipping and Delivery

We offer shipping to most locations within the United States and select international countries. Shipping costs and delivery times are calculated based on the shipping address and selected shipping method.

  • Domestic Shipping: Shipping rates and delivery times will be displayed during checkout.
  • International Shipping: Available to select countries. International shipping costs and times will vary depending on the destination.

We aim to process all orders within 1-3 business days. Please note that shipping times may vary depending on factors such as weather conditions, holidays, or shipping carrier delays.

7. Shipping Address Accuracy

It is your responsibility to ensure that the shipping address provided at checkout is accurate. LoveNapo cannot be held responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete shipping information. Please double-check your address before completing your order.

8. Order Cancellations

Once an order has been placed and processed, we are unable to cancel or modify it. However, if you wish to cancel an order before it is shipped, please contact our customer support team at info@lovenapoo.com as soon as possible, and we will do our best to accommodate your request.

9. Returns and Exchanges

Our Returns and Exchanges Policy is detailed on our website and is applicable to all items purchased through LoveNapo. Please refer to that policy for information on how to return or exchange an item, including timeframes, eligibility, and conditions.

10. Customer Service

Our customer service team is dedicated to providing you with the best shopping experience. If you have any questions or concerns about your order, shipping, returns, or any other inquiries, please feel free to contact us:

LoveNapo
Street: 2521 Glenwood Ct, New Albany, Indiana, United States
Phone: (502) 380-1621
Email: info@lovenapoo.com
Website: www.lovenapoo.com

11. Limitation of Liability

LoveNapo is not responsible for any damages, losses, or expenses incurred by the customer due to delays in shipping, incorrect product delivery, or issues arising from use of the product. We will, however, make reasonable efforts to resolve any problems in accordance with this Sales Policy.

12. Modifications to Sales Policy

LoveNapo reserves the right to modify or update this Sales Policy at any time. Any changes to the policy will be posted on our website, and the revised policy will become effective immediately upon posting. We encourage you to review the Sales Policy regularly to stay informed of any updates.

13. Governing Law

This Sales Policy, along with any transactions or purchases made on our website, is governed by the laws of the State of Indiana, United States, without regard to its conflict of law principles. By purchasing from LoveNapo, you consent to the exclusive jurisdiction of the courts located in New Albany, Indiana, for the resolution of any legal disputes related to this policy or your purchase.

Thank you for choosing LoveNapo for your footwear needs! We appreciate your business and are committed to providing you with the best customer service and premium footwear.