🛒 Sales Policy – Lovenapoo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Lovenapoo, we are committed to delivering exceptional footwear and a trustworthy shopping experience from the moment you visit our website to the day you put on your new shoes. This Sales Policy explains how we manage product availability, pricing, orders, cancellations, discounts, and customer service, ensuring transparency and fairness in every transaction.

Our mission is simple: to provide premium-quality shoes that combine comfort, style, and durability, backed by excellent service you can rely on.

📦 1. Product Availability – Our Commitment to Stock Accuracy

We work hard to keep our online catalogue updated so that what you see is what’s truly available. All products listed on our official website 🌐 https://lovenapoo.com are subject to stock availability at the time of your order.

However, in rare cases—such as simultaneous purchases by multiple customers—an item may sell out before we can update our inventory. If this occurs:

  • We will contact you within 24 hours to discuss your options.

  • You may select an alternative product of equal or greater value at no additional cost.

  • If no replacement suits your needs, we will issue a full refund promptly.

We believe in clear communication, so you will always be informed before any changes are made to your order.

💷 2. Pricing & Currency – Transparent & Fair

All prices on our website are shown in British Pounds Sterling (GBP £) and already include applicable UK VAT. Our pricing is designed to reflect the true value of craftsmanship, materials, and sustainable production that goes into every pair of shoes.

Please note:

  • Prices may be updated without prior notice due to changes in manufacturing costs, supply chain fluctuations, or promotional events.

  • Once your order is confirmed, the price you paid at checkout will remain valid—even if there are price changes afterwards.

  • Any ongoing promotions will be clearly displayed on product pages and at checkout to ensure you know exactly what you’re paying for.

✉️ 3. Order Confirmation – From Click to Dispatch

When you place an order with Lovenapoo, here’s what happens:

  1. Order Acknowledgment: You’ll receive an email confirming that we have received your order request. This is an acknowledgment, not a guarantee of fulfillment.

  2. Stock Verification & Payment Confirmation: We verify product availability and confirm your payment through our secure gateway.

  3. Fulfillment & Dispatch Notification: Once your order is ready, you’ll get a follow-up email with your tracking details, so you can monitor its journey to your doorstep.

Our order process is designed to keep you updated at every stage, ensuring peace of mind from the moment you click “Buy” to the moment your shoes arrive.

❌ 4. Order Cancellations – Flexibility Before Dispatch

We understand that plans change, and sometimes you may need to cancel. That’s why we offer a 12-hour cancellation window from the time your order is placed—provided the order has not yet been shipped.

If your order has already been dispatched:

  • We are unable to cancel it, but you can still return it using our Return & Exchange Policy.

  • Any cancellation requests must be made directly to our Customer Support Team to ensure quick handling.

🎁 5. Discounts & Promotional Offers – How to Make the Most of Them

At Lovenapoo, we occasionally run special offers to reward our customers. To ensure you enjoy these benefits:

  • Enter promotional codes at checkout—they cannot be applied afterwards.

  • Unless stated otherwise, only one discount code can be used per order.

  • Promotional offers may have specific conditions, such as a minimum order value, specific product categories, or a limited time frame.

  • Discounts cannot be exchanged for cash or applied to past purchases.

We encourage customers to sign up for our newsletter so you’re the first to hear about exclusive deals and seasonal promotions.

📞 6. Customer Support – Here for You Every Step of the Way

Our dedicated Customer Support Team is here to assist you with any questions—whether it’s about sizing, shipping, returns, or product care.

  • We aim to respond to all inquiries within 24 business hours.

  • Our team is trained to provide personalized recommendations to help you choose the perfect footwear for your needs.

  • We believe in building lasting relationships with our customers, so your feedback is always valued and taken seriously.

📍 Contact Information

For all sales-related inquiries, please reach us via:

💡 Tip: For a smooth shopping experience, we recommend reviewing our Shipping Policy and Return Policy alongside this Sales Policy so you are fully informed about delivery times, costs, and return procedures.