Shipping Policy for LoveNapo

Effective Date: January 6, 2025

At LoveNapo, we strive to offer a smooth and efficient shopping experience. This Shipping Policy outlines our procedures for processing, shipping, and delivering orders made on our website, www.lovenapoo.com. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

Orders are processed on business days (Monday through Friday, excluding holidays). Once you place your order, it will be processed within 1–3 business days. During peak shopping seasons (e.g., holidays), processing times may be slightly longer. You will receive an email confirmation when your order has been shipped, along with tracking information (if applicable).

2. Shipping Rates

Shipping costs are calculated based on the delivery address and the shipping method chosen at checkout. Our shipping options include:

  • Standard Shipping: This is the most affordable option and typically takes 5-7 business days for delivery, depending on the location.
  • Expedited Shipping: For faster delivery, this option usually takes 2-3 business days.
  • Overnight Shipping: If you need your order urgently, we offer overnight delivery for orders placed before 12 PM EST (excluding holidays and weekends).

Shipping rates will be displayed during checkout based on the method selected.

3. Domestic Shipping

We offer domestic shipping within the United States to all states and territories. Orders shipped within the U.S. will be processed and shipped via a reputable carrier, such as USPS, UPS, or FedEx, depending on your location and the shipping method selected.

4. International Shipping

LoveNapo offers international shipping to select countries. We work with trusted international carriers to ensure your order reaches you securely. Please note that international shipping rates, delivery times, and import duties or taxes may vary depending on your country.

Before completing your order, you will be able to view the available shipping options and their associated costs. LoveNapo is not responsible for any customs duties, taxes, or fees that may be levied by customs in your country. Please check with your local customs office to understand any additional charges that may apply.

5. Shipping Timeframes

  • Domestic Orders: Shipping time depends on the selected shipping method. Standard shipping typically takes 5-7 business days. Expedited and overnight shipping options are available for faster delivery.
  • International Orders: Delivery timeframes for international orders vary by destination and carrier. Estimated delivery times will be provided during checkout.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, holidays, or customs processing.

6. Order Tracking

Once your order has been shipped, we will send you a tracking number (if applicable) via email. You can use the tracking number to track your shipment through the carrier’s website. Please allow up to 24-48 hours for tracking information to be updated in the carrier’s system.

7. Shipping Restrictions

  • We are unable to ship to P.O. Boxes for some shipping methods. Please provide a physical address during checkout for shipping to P.O. Boxes.
  • Certain items may not be eligible for international shipping due to size, weight, or carrier restrictions. In such cases, you will be notified at checkout.
  • LoveNapo reserves the right to refuse any order if we believe it may violate shipping regulations or if we are unable to deliver the products.

8. Order Changes and Cancellations

Once your order has been placed, it is processed as quickly as possible. While we do our best to accommodate any changes or cancellations, it may not always be possible once the order is in processing or has been shipped. If you need to modify or cancel your order, please contact our customer service team at info@lovenapoo.com immediately, and we will assist you in any way we can.

9. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact our customer service team as soon as possible. We will investigate the issue with the carrier and work with you to resolve the situation. In some cases, we may initiate a claim with the carrier or send you a replacement item if applicable.

10. Shipping Address Accuracy

It is essential to provide an accurate shipping address when placing your order. LoveNapo is not responsible for any delays or issues that arise due to incorrect or incomplete address information. If you realize that you made an error in your shipping address, please contact us immediately, and we will do our best to update your information before shipment.

11. Shipping Confirmation and Notifications

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. If there are any issues or delays with your shipment, you will be notified as soon as possible. Please make sure to check your spam or junk folder for any communication from us.

12. Free Shipping

From time to time, we may offer free shipping promotions for specific products, order amounts, or customers. Details of any ongoing free shipping promotions will be provided on our Website or during the checkout process.

13. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us:

LoveNapo
Street: 2521 Glenwood Ct, New Albany, Indiana, United States
Phone: (502) 380-1621
Email: info@lovenapoo.com
Website: www.lovenapoo.com

We appreciate your business and look forward to delivering your favorite LoveNapo products quickly and safely!