📜 Terms and Conditions – Lovenapoo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

Welcome to Lovenapoo, your trusted UK-based footwear brand dedicated to comfort, durability, and timeless style. These Terms and Conditions outline the rules for accessing and using our official website 🌐 https://lovenapoo.com, as well as the legal framework for purchasing products from us.

By browsing, using our services, or placing an order with Lovenapoo, you confirm that you understand, accept, and agree to abide by these terms in full. If you do not agree, you should refrain from using our site or making purchases.

Our mission is to protect your rights as a customer while ensuring a fair, secure, and transparent shopping experience for everyone.

💻 1. Website Use – Rules and Restrictions

When visiting Lovenapoo’s website, you agree to:

  • Use the site only for lawful purposes and in a respectful manner.

  • Provide accurate, truthful information when creating accounts, placing orders, or submitting inquiries.

  • Avoid activities that could harm, disable, or overload our systems.

You must not:

  • Attempt to hack, bypass security systems, or gain unauthorised access to restricted areas.

  • Use automated tools, bots, or scripts to extract content, scrape prices, or place fake orders.

  • Post harmful, offensive, or false reviews or comments.

💡 Example: If you attempt to order products using stolen payment details or create fake accounts for fraudulent purposes, we will cancel the order, block your access, and report the matter to the relevant authorities.

🛍 2. Product Descriptions, Pricing & Availability

We take great care to ensure that all Lovenapoo footwear descriptions, images, and pricing are as accurate as possible. However:

  • Colours and textures may differ slightly due to screen display settings or natural material variations.

  • All products are offered subject to availability; stock may change without notice.

  • We reserve the right to update prices at any time. Confirmed orders will not be affected by subsequent price changes.

If an error in description or pricing is discovered after you place an order, we will notify you promptly so you can choose to:

  • Proceed with the order at the corrected price/details.

  • Cancel the order and receive a full refund.

📦 3. Orders, Payment & Acceptance

The ordering process at Lovenapoo works as follows:

  1. Order Placement – You select products and complete checkout with payment.

  2. Acknowledgment – You receive an automated email confirming we have received your order request.

  3. Review & Verification – We check stock, validate payment, and assess for any potential fraud.

  4. Acceptance & Dispatch – Only after verification will we confirm acceptance and ship your order.

We reserve the right to refuse or cancel orders if:

  • The product is unavailable.

  • Payment is not successfully authorised.

  • Fraudulent or suspicious activity is detected.

© 4. Intellectual Property Ownership

All content on our site — including logos, product photos, written descriptions, videos, website design, and brand names — belongs to Lovenapoo or is licensed to us.

  • You may view and download materials for personal, non-commercial use only.

  • You may not reproduce, copy, modify, or distribute any content without prior written consent from us.

Unauthorised use of our intellectual property may lead to legal action.

⚖ 5. Limitation of Liability

To the fullest extent permitted by law:

  • Lovenapoo is not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

  • We are not responsible for losses caused by factors beyond our reasonable control (e.g., courier delays, force majeure events).

  • Customers are responsible for ensuring correct product selection, sizing, and usage.

💡 Example: Wearing our loafers for mountain hiking is considered misuse and falls outside of our liability.

🔗 6. Third-Party Websites & Services

Our website may include links to third-party platforms for:

  • Payment processing (e.g., Stripe, PayPal).

  • Delivery tracking with couriers.

We do not control these sites and are not responsible for their content, privacy practices, or terms of service. Accessing them is at your own risk.

🔒 7. Privacy & Cookie Usage

Your use of our website is also governed by our Privacy Policy, which explains:

  • How we collect, store, and protect your personal data.

  • How cookies enhance your browsing experience by remembering preferences and improving site performance.

You can manage or disable cookies through your browser settings, but this may affect certain site features.

📜 8. Compliance with Laws

By using our site, you agree to comply with all applicable UK laws and regulations. It is your responsibility to ensure that purchasing from Lovenapoo is legal in your location.

🏛 9. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of the United Kingdom.

🔄 10. Amendments to These Terms

We may update these Terms and Conditions at any time to reflect changes in our business practices, products, or legal obligations.

  • The latest version will always be posted on our website with an updated Effective Date.

  • Continued use of our services after changes means you accept the revised terms.

📞 11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

💡 Tip: For a complete understanding of how we operate, we recommend reading these Terms alongside our Sales Policy, Refund & Returns Policy, Privacy Policy, and Shipping Policy.