Payment Policy

Effective Date: 12/07/2025

At Lovenapoo, we aim to make your shopping experience safe, simple, and secure. This Payment Policy outlines the accepted payment methods, transaction procedures, and your rights as a customer when purchasing from https://lovenapoo.com.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and other major cards displayed at checkout

  • PayPal

  • Apple Pay / Google Pay

All payments are processed in GBP (£).

2. Payment Timing

Full payment is required at checkout to confirm your order. Orders will not be processed or shipped until payment has been received and verified.

3. Secure Transactions

We use SSL encryption and partner with trusted third-party gateways (e.g., Stripe, PayPal) to ensure all payment details are processed securely. Lovenapoo does not store or have direct access to your card or payment information.

4. Payment Issues

If your payment fails or is declined, please:

  • Verify your card details and billing information

  • Try an alternative payment method

  • Contact your bank for further clarification

Still having issues? Reach out to us at contact@lovenapoo.com for assistance.

5. Taxes & Charges

All prices displayed include applicable UK VAT. Any additional fees, such as express shipping, will be clearly shown during checkout.

6. Discount Codes

Promotional codes must be applied at the time of checkout. Only one code per order is allowed unless otherwise specified. Codes cannot be applied retroactively.

7. Contact Us

For any questions about payment or billing, please contact us:

  • Email: contact@lovenapoo.com

  • Phone: 070 1880 5842

  • Address: 39 Ballifeary Road, Balnakeil, United Kingdom

  • Website: https://lovenapoo.com