Shipping Policy

Effective Date: 15/08/2025

At Lovenapoo, we aim to deliver your orders quickly, reliably, and safely. This Shipping Policy outlines how we handle order processing, delivery timelines, and shipping costs for all purchases made on https://lovenapoo.com.

1. Delivery Coverage

  • We currently ship to all regions within the United Kingdom.

  • International shipping will be introduced soon—stay tuned for updates.

2. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment. Orders placed on weekends or public holidays will be processed the next working day.

3. Delivery Options & Timeframes

  • Standard Delivery: 3–5 business days

  • Express Delivery: 1–2 business days (additional charges apply)

Please note: Estimated delivery times may vary during peak periods or due to unforeseen delays.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on the delivery method and location.

  • Free Standard Shipping is available for qualifying orders (e.g., above £50 – see current offers on our homepage).

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link to monitor the progress of your delivery in real time.

6. Missed or Delayed Deliveries

  • Please ensure your shipping address is correct. Lovenapoo is not responsible for delays caused by incorrect addresses or missed delivery attempts.

  • If your package is delayed or lost, contact us within 48 hours of the expected delivery date for support.

7. Damaged Items

If your item arrives damaged, email contact@lovenapoo.com with your order number and photos within 48 hours of receiving the package. We’ll provide a prompt resolution.

8. Contact Us

For any shipping inquiries, please contact us:

  • Email: contact@lovenapoo.com

  • Phone: 070 1880 5842

  • Address: 39 Ballifeary Road, Balnakeil, United Kingdom

  • Website: https://lovenapoo.com